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FAQ
FAQ
Frequently Asked Questions
The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.
Since appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. It is our policy to charge for an appointment that is cancelled within 12 hours of the allotted time. Unfortunately, the reserved time usually cannot be filled with that short of notice. We realize that unexpected things can happen, but we ask for your assistance in this regard.
Frequently Asked Questions
Pediatric Dentistry Questions
Pediatric Dental Specialist provides comprehensive preventative care and therapeutic oral health care to infants and children through adolescence, including those with special health care needs. Pediatric dentists have completed an additional two-year advanced educational program providing them with special skills and knowledge beyond that of a general dentist
Just as your child sees a Pediatrician, it’s just as important that your child see a Pediatric Dentist. Pediatric Dentists just like Pediatricians are doctors who completed additional training to provide care for infants, children, and adolescents. We have a passion for treating children and ensuring that they have a great experience.
In addition, Pediatric Dentists provide a warm, fun and child-friendly environment to help guide your child through their dental experience. We also have-well trained staff that love working with children.
First Visit Questions
Yes. Please arrive 10-15 minutes early to fill out any remaining patient forms.
Please be sure to request a prescription prior to your appointment, or if you are unsure, contact us and we can help.
Please bring the following items with you to your appointment:
- Dental Insurance Card (if applicable)
- Identification such as Driver’s License, Military ID or State ID
It varies, but please plan on 40-60 minutes for the first visit
ABSOLUTELY. We welcome you to accompany your child during their dental visit. However, studies show that parental anxiety can sometimes transfer to the child. In instances like so, we ask that you allow your child to accompany our staff through the dental experience. We are all highly experienced in helping children overcome anxiety. Below are some additional guidelines that we have found to help children master their dental appointment.
- We believe that a parent is an integral part of the care that we are able to provide and we welcome you to accompany your child back for most treatments except sedations and general anesthesia. This is because during these appointments extra members of staff are present to assist in the safe management of care for your child and there simply isn’t room for others to be present.
- The relationship between parent and child is so strong that for the staff to have the opportunity to build trust and create a positive experience it is imperative that you as the parents are to accompany your child as a SILENT OBSERVER.
- Please respect the limited size of the treatment and waiting areas and attempt to present to appointments with as few extra individuals as possible.
- Some children do perform better when a parent isn’t present. If this is found to be, we will discuss different methods to help your child master the dental appointment
It is our primary focus to help your child master the dental appointment. If there are any special requests for care or you have questions regarding guidelines for parents please discuss those with us prior to the appointment.
When the first tooth appears, or no later than their first birthday. Pediatric dentists focus on prevention and research shows that children who visit the dentist earlier are less likely to have tooth decay.
Oral Hygiene/Preventative Questions
Before children have teeth a wet washcloth is helpful to rub on the gums and remove food and bacteria. When teeth come in any small soft-bristled toothbrush will help remove bacteria that can lead to decay. Preferably one designed specifically for infants with a small head, should be used at least once a day at bedtime.
As soon as the teeth begin to appear, start brushing twice daily using fluoridated toothpaste and a soft, age-appropriate sized toothbrush. For children under 3, you should only use a “smear” or rice grain amount of toothpaste. For children over 3, you can use a “pea” sized amount of toothpaste.
Research shows that children do not adequately brush their teeth alone until they reach the age of 6-7. Even at this point they still require supervision.
YES. They are not just for chewing, they are important for speech development, development of the jaws, keeping space for permanent teeth. Decay in baby teeth can be easily prevented or treated, but failing to take care of baby teeth can cause life-threatening infections.
Not necessarily. They only become a problem if they last for long periods of time. The American Academy of Pediatric Dentistry recommends beginning to remove pacifiers at age 2 with complete removal by the 3rd birthday. We can evaluate if any growth changes have occurred because of this habit. If an intervention is needed there are many different ways to correct this habit.
A check-up every six months is recommended in order to prevent cavities and other dental problems. However, your pediatric dentist can tell you when and how often your child should visit based on their personal oral health.
Sealants are thin “plastic-like” coverings that go down in the deep grooves of teeth to keep bacteria from living in them. Studies show that 90% of decay on teeth occurs in the grooves that could be protected by sealants.
Fluoride is naturally found in the environment. Fluoride helps to strengthen teeth by remineralizing broken down tooth structure and decreasing sensitivity. If you have further questions about fluoride please feel free to talk with our staff.
Questions Regarding Radiographs (X-rays)
New advances in technology utilized by our office can dramatically reduce x-ray exposure. As a pediatric dentist, we strive to reduce radiation exposure for your children. At Joyful Smiles Pediatric Dentistry we do not contract with insurance companies and don’t take x-rays just because they are a covered service. We closely follow the American Academy of Pediatric Dentistry guidelines for radiation exposures to decrease x-ray exposure for all our patients. We also use all digital x-rays that allow us to decrease the radiation dose even further
Bitewings are cavity-detecting x-rays. Bitewings allow us to see cavities in between the teeth, which we could not otherwise see clinically.
The American Academy of Pediatric Dentistry (AAPD) doesn’t have set guidelines on age for dental x-rays. The Guideline on Prescribing Dental Radiographs for Infants, Children, Adolescents, and Persons with Special Health Care Needs states that diagnostic studies should be based on each patient’s needs, not on age alone.
Questions Regarding Insurance
We accept all major PPO insurances. We currently do not accept HMO, DHMO, Medicaid, Public Aid or All Kids Dental Plans. As a courtesy to our insured patients, we submit claims to your insurance company free of charge. We will help you to receive your maximum allowable benefits. In order to do this, we need your insurance card and/or insurance policy with you on your first visit.
NO, we currently do not accept HMO dental plans
NO, we currently do not accept Medicaid, Public or All Kids Dental Plans.
An out-of-network provider is one, which has not contracted with your insurance company for reimbursement at a negotiated rate. Insurance companies usually still cover preventative dental services at 100% even for patients that are not in network.
Questions regarding Dental Trauma (Emergencies)
Contact our office as soon as possible.
Rinse the knocked-out tooth in cool water. Do not scrub the tooth. If possible, replace the tooth in the socket and hold it there with clean gauze. If you can’t put the tooth back into the socket, place the tooth in a container of milk. Come to our office immediately. Feel free to call our emergency number if it is after hours. The tooth has a better chance of being saved if you act immediately.
Contact our office as soon as possible. Time is of the essence! Our goal is to save the tooth and prevent infection. Rinse the mouth out with water and apply a cold compress to reduce swelling. It’s possible that if you can find the broken tooth fragment, it can be bonded back to the tooth.
Call our office immediately to schedule an appointment.
Sport related dental injuries can be reduced or prevented by wearing mouth guards. Childproofing your home can also help reduce injuries at home. In addition, regular dental check-ups will contribute to preventative care
Do I stay with my child during the visit?
We ask that you allow your child to accompany our staff through the dental experience. We are all highly experienced in helping children overcome anxiety. Separation anxiety is not uncommon in children, so please try not to be concerned if your child exhibits some negative behavior. This is normal and will soon diminish. Studies and experience have shown that most children over the age of 3 react more positively when permitted to experience the dental visit on their own and in an environment designed for children.
What about finances?
Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards and most major credit cards. We also offer Care Credit, a simple way to consolidate and manage out-of-pocket healthcare expenses. Care Credit offers a revolving line of credit that can be used for any family member. You can be pre-approved to obtain this credit card on line at www.carecredit.com or call 800 365-8295. Please call our office if you have any questions.
Our Office Policy Regarding Dental Insurance
As a courtesy to our insured patients, we submit claims to your insurance company free of charge. We will help you to receive your maximum allowable benefits. In order to do this we need your insurance card and/or insurance policy with you on your first visit of every calendar year.
Your insurance policy is a contract between you and your insurance company. We are not a party in that contract. Patients who have dental insurance are expected to pay the amount of their estimated co-pay, deductible, and for any services that are not covered by their insurance plan at the time that services are rendered.
If your insurance does not pay your account within 60 days, the balance will be your responsibility. Please remember that we cannot bill your insurance company unless you provide us with accurate information.
Regardless of an insurance company’s arbitrary determination of what they think this is usual and customary, you are responsible for payment of the full amount charged.
Let's explore the magical world of healthy
smiles together
Joyful Smiles Pediatric Dentistry is accepting new patients - infants, toddlers and adolescents all welcome! Dr. Yaa McDonald and team offer a complete suite of services including customized smile makeovers. Call us today to schedule an appointment.
